If a manufacturer's defect occurs within the first 30 days of purchase, we will gladly exchange it.
After 30 days, we offer a limited lifetime warranty to straps sold to the original purchaser. The limited lifetime warranty covers any manufacturer defects to our straps. Limited to one exchange per product. If the product is no longer in production, we will exchange a similar product that is of equal or lesser value. Exchanged products are not covered by this limited lifetime warranty policy.
The above guarantees do not cover cosmetic wear & tear, cleanliness, or damage from misuse. Proof of purchase is required such as your email receipt directly from us or an authorized retailer’s receipt. This warranty is non-transferable to a third-party. You are responsible for shipping your strap to us; however, we will return the favour and ship your strap back to you free of charge.
- Discounted merchandise found within in the As-Is / Clearance section
- Straps that are modified
- Consumables such as tool tips
- Spring bars
- Apple watch adaptors
To start the warranty claim process, please use the contact us form.